Here’s how you do customer service

My poor Barmah hat has failed.  A nasty hole has opened up at the seam and my trusty rain hat, my portable shelter for four years or so now has given up the ghost.

So today searching for hope through the route of repair, I contacted Barmah’s Canadian representative, Brian Smith, who resides not far from me on the Sunshine Coast, on the west side of our inlet.  I sent him the picture and he commiserated and we agreed that at times entropy has to have its way.  But for being a good sport he offered me a replacement hat at a very good price, which I was happy to take him up on.  In the ensuing conversation we discovered a mutual friend.

So a new hat is on its way and my head will be dry and warm for the remainder of the winter and I’m left with a nice feeling of being treated well.  Thanks Brian!