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Happy At Work Now

August 12, 2005 By Chris Uncategorized No Comments

My friend (and one time guest blogger here) Alex Kjerulf is ploughing ahead with his Happy At Work Project and he now has a website up and an international conference in the offing for next month.

In his inaugural English newsletter, he quotes from this article about Southwest Airlines and reiterates the following story:

[One] time, a senior executive spent a day working at the ticket counter and with the ground crew to have a better understanding of their roles. While she was helping direct a plane to the gate using those long orange directional devises, one of the seasoned ground crew members told her to rotate her wrists in a circular manner. When she did this, the plane did a 360 degree turn! She began to scream thinking she had sent a confusing signal to the pilot. In reality, the ground crew had contacted the pilot and told them they had a “greeny” directing the plane and that they wanted to have some fun with her. The pilot enthusiastically agreed to play along. Very cool.

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