Happy At Work Now
My friend (and one time guest blogger here) Alex Kjerulf is ploughing ahead with his Happy At Work Project and he now has a website up and an international conference in the offing for next month.
In his inaugural English newsletter, he quotes from this article about Southwest Airlines and reiterates the following story:
[One] time, a senior executive spent a day working at the ticket counter and with the ground crew to have a better understanding of their roles. While she was helping direct a plane to the gate using those long orange directional devises, one of the seasoned ground crew members told her to rotate her wrists in a circular manner. When she did this, the plane did a 360 degree turn! She began to scream thinking she had sent a confusing signal to the pilot. In reality, the ground crew had contacted the pilot and told them they had a “greeny” directing the plane and that they wanted to have some fun with her. The pilot enthusiastically agreed to play along. Very cool.
