Richard Rohr has been an important and influential presence in my own spiritual journey over these past 10 or 15 years and although I have never met the man, I have visited the Center for Action and Contemplation in Albuquerque, and every day I reflect on his teachings and practice through daily blog posts from the Center and through the vast library of Rohr’s works.
After several years of transition, Richard Rohr now seems to be fully released from his duties at the Center as he nears the end of his life, and this little video series is a lovely testament to how a leader-founder can let go into community with grace and trust.
A box of donuts that Joanna Vervoza-Dolezal, the starting centre back for TSS Rovers, brought for the Swanguardians on the last game of the season. Reciprocity in support.
Yesterday I had an informal call with a person who is leading up customer relationships for a large local company. The company is both a profit-making venture but also is a community institution and has a profile and responsibility beyond just the bottom line. We were talking about how the organization was stuck and the different approaches that the organization was taking towards customer relations when we stumbled onto an untapped area that may help to get the organization unstuck.
For organizations with double or triple bottom lines, the moment your focus moves beyond a financial return on investment, your customers and clients stop becoming ATMs and start becoming friends. Yes. Friends. The lines between your organizational life and the community become blurred. Social license becomes a reality, and that means that customers suddenly make decisions out of love and loyalty to the bigger vision which they can help co-create. They become non-material investors and shareholders in what you are doing. Your sustainability does not solely rely on making a profit. It relies on how those people that buy your services AND how they help shape and co-create your mission.
Where we got to in this conversation was that the organization needed to find ways to allow customers and clients to offer something back. Rather than going out and catering to their needs constantly and trying traditional marketing methods of giving the illusion of being a part of something, customers and clients of the organization need to have a chance to be meaningfully involved. In fact there are probably at present lots of people who are trying to give back and be involved but haven’t been seen because the organization has no way to receive their gifts. This is a real shift for how this organization has grown to see its customers. As the connection to social license fades away, customers increasingly get seen as people to be catered to, responded to and served. On the surface that seems a noble customer relations strategy, but when challenges are met, there are very few people with a meaningful investment in the organization to help repair it and set it back on track. Customers can just walk away at any time. And if you have customers who have bought into the social bottom line but you are only chasing the dollar, those ones will feel the lack of reciprocity first. When they leave its hard to get them back.
Why? Because people want to give. They want to be a part of something. They want to do something meaningful with their lives, their time and their money. We love a good product, but we also crave being a part of making it. Witness the way Apple for example has created a Distinguished Educator network. This is a way that educators in schools who love Apple products can help create new applications for these products in their schools. These folks are often cutting edge front-line teachers who are exploring pedagogy and using technology in a way that supports good learning theory. They are no longer customers. They are helping the company grow its brand, for sure, by working with schools but they also helping Apple find new ways to use their technology in service of education and learning.
As the Chair of the Board of Rivendell, a non-profit spiritual retreat centre, we’ve been exploring this angle through fundraising. We are an organization that has been generously supported by a Foundation throughout our whole existence and we have decided that we want to start doing fundraising not because we need financial resources, but because we want to create a different relationship with the community of people who love and support us and for whom our organization has made a deep impact in their lives. None of us on the Board are skilled at fundraising, and for all of us the prospect of doing it is terrifying. So we decided to learn together. We worked with a friend of mine who specializes in fundraising in these kinds of situations and he said his job is not parting people from their money but rather “helping people with money them heal by giving them a way to make meaning.”
Heal from what? Partly from a world that has completely commodified us either as a customer or as a unit of productivity. I think humans have a deep need to give and to be a part of something, but those of us who live in capitalist market-based societies are primarily valued as transactions. Everything we do is tracked for the benefit of dominating our attention and ultimately our wallets. But when I am offered an opportunity to provide a gift of time or money because it enters me into reciprocity and relationship, suddenly my life has the meaning I have been seeking. It is truly healing to give a gift and have that gift received.
To refuse an authentic gift is dehumanizing to both the giver and the receiver. Over time, losing the opportunities to provide gifts causes us to lose touch with what fundamentally makes community.
You cannot build communities around transactions. If your organization has a social bottom line at all and your entire customer relations strategy is transactional, I reckon you will always fail on this score. I think many companies who start out with a social bottom line leave it behind if they can’t figure out how to do it and revert to the single financial bottom line. That is enabled with customer management systems and managers who are trained in this type of work. Through our Art of Participatory Leadership training, we seek to teach leadership practices that enable social sustainability through enabling contribution. I’d love to know if folks are seeing this meaningfully taught in MBA programs or inside other institutional management and business programs.
The sustainability of an enterprise with an implicit or explicit community mandate rests in the ability of the enterprise to create spaces for people to give and co-create. That leads to co-ownership which can be material – like with our TSS Rovers FC community-ownership model – or more intangible, like the feeling of connection people have to helping create a space for spiritual renewal at our Rivendell retreat centre. Our sustainability depends on financial security and community. TSS Rovers FC needs to make a profit to survive, but we cannot do that without a community of people investing their time and talent over the long term to create an organization that is about developing humans, whether on or off the pitch. We encourage folks to offer what they can to the enterprise with two principles:
- Assume your talents are needed and;
- Proceed until apprehended.
The result at Rovers is that we have a happy patchwork of folks who offer expertise, enthusiasm, money and sometimes just an extra body to move things around. We even have a tradition of our players helping to set up the stadium and prepare the supporters section before they begin their warm up routines. We try to provide opportunities for everyone to experience gifting, because that is fundamental to the game of football anyway. Giving, receiving, offering space and time, and enabling your team mates to succeed is what secure victory on a football pitch and so we try to bring that ethos into our lives off the field too. That is how we go from being a successful football club to being a place that makes better humans and builds community whether you come to a match, in cleats, boots, shoes, sandals or bare feet.
Think about that. In the place where you are involved as a formal or informal leader, how are you enabling people to give? How are you receiving and holding the gifts and intentions of those in your orbit who are already giving to you? How are you enabling reciprocity to build community and sustainability?
Smelhmelhélch (Passage Island) at the mouth of Átl’ka7tsem (Howe Sound) before the snows came earlier this week.
Some notes on 2023 while I have a moment to review them.
The year began with the death of my father and is ending with worries about the serious and lingering health issues of other senior family members and so in a lot of ways this year has been split between personal grief during the first part of the year, and the waiting, supporting and attending in the second part of the year. Several times during the year, I haven’t found myself at my best. And that’s added on top of the persistent and low level background radiation that comes from the feeling that the world is slowly coming apart on this part of the planet and we are collectively ill-equipped to deal with it.
It hasn’t left me pessimistic, but I have noticed that I’m sad at what we have lost, which most of all appears to be the collective capacity to DO SOMETHING about the long term prospects for our planet and the community of living things that occupy it. as irrational as that thought is, because truthfully, it has been that way for my whole life, nevertheless, there is a feeling of loss. I’ve always described myself as an optimist because I believe that there is always something better we can do or embody, but the general prognosis needs power and wealth to radically change directions, and increasingly, I’m not confident that will happen. And so we push on.
Work
My work is changing, and has done throughout the pandemic. In the past I did much more face to face and one off facilitation work and delivered teaching through Art of Hosting workshops, for which I travelled the world. As I get older, I am more interested in teaching and supporting younger facilitators and so there is much more teaching now and one-to-one coaching and we are also taking work that is larger in scope than facilitating single meetings, in which we are focused on longer term support for leaders and organizations who want to be more participatory and more engaged with meaningful work. I like this as it means we develop longer term relationships with a few clients and are able to see the results of our work together over time. Additionally most of this work continues to be online, which suits me well as I have become more of a homebody and more introverted in the last three years. I do love face to face work, but as I get older I find it much more tiring, and I appreciate the ability to deliver quality content to folks and then turn off my computer and go to the garden or play guitar for an hour.
In 2023 I will turn 55 and I have a strong commitment that on my 55 birthday we will begin the process to scaling back and only working four days a week. We have been planning on this for a while, and I’m really looking forward to this shift. I feel like I need it for all kinds of reasons. In my calendar starting June 13, every Friday for the rest of my life has a recurring event that says “Fridays off for the rest of my life.”
This year Harvest Moon which consists of Caitlin Frost and myself along with our stellar assistant Laura O’Neil, had 27 clients. Many of these were larger projects working within large organizations and involving a lot of teaching and capacity building to support leadership and organizational change. We do this with a set of tools and practices that include participatory facilitation methods from Art of Hosting, Dialogic Organizational Development approaches, Participatory Narrative Inquiry, complexity work and personal practices for rigorous inquiry on limiting beliefs. This year we packaged these into bespoke programs in complexity focused participatory leadership for the Executive levels and senior leadership of a major university, a Crown corporation, an Indigenous government, a national labour union and one or two smaller organizations. We embedded several three day Art of Hosting/Art of Participatory Leadership workshops in these settings, and also used our course material we have been developing around complexity and personal leadership practices to complement the strategic conversations that we hosted. We have written four extensive workbooks for these programs and this might well turn into something more formal in the years ahead.
We amplified all of this work with story collections primarily using NarraFirma to gather stories and PNI to design sense-making and strategic interventions. This last capacity has become key to our work now and I have now run upwards of 30 story collection and sense-making projects through NarraFirma since the pandemic began. Although we have become really good at working with this material online, this work is most powerful in person, and it is one of the things I am looking forward to doing more face to face.
Partners
Over the past year we have worked with many partners and it is my usual practice to name them. They live in five different countries (Canada, USA, Netherlands, Moldova and Australia) and working with them makes it possible for all of us to do amazing work together. My gratitude to them all.
- Harvest Moon partners Caitlin Frost and Laura O’Neil
- Tatiana Glad
- Meribeth Deen
- Bhav Patel
- Kris Archie
- Kelly Foxcroft Poirier
- Tiaré Jung
- Amy Lenzo and Rowen Simonsen at Beehive Productions
- Phill Cass
- Ciaran Camman
- Amanda Fenton
- Quin Buck
- Corrina Keeling
- Jodi Sanford
- Kinwa Bluesky
- Chad Foulks
- Geoff Brown
- Teresa Posakony.
Teaching
This year I offered several open enrolment courses with colleagues.
- Hosting Powerful Conversations: Introduction to World Cafe and Open Space Technology through teh Centre for Dialogue at Simon Fraser University, a course I have offered annually since 2009.
- Complexity from the Inside Out. A course that Caitlin and I have put together and that combines our joint bodies of work assembled over the past 20 years of working with complex systems and challenges. We ran two cohorts in 2021.
- The Art of Hosting. Every year since 2004 we have offered this program on Bowen Island, and in 2020 we offered it online. After missing 2021, this past year we offered it in person in Vancouver with Kris Archie and Kelly Foxcroft-Poirier (who sadly couldn’t be with us for the actually program days). We’ll repeat that again in 2023.
- Kelly and I did do a course together though, which was really magic. Transforming Power, offered alongside our friends at Beehive Productions, used Nuu-Chah-Nulth lenses to look at the power we have and how we wield it. I loved this course.
- Also through Beehive I offer courses on Chaordic Design, Harvesting and Sense-making and Hosting in Complexity all of which are available to take on demand.
Learning
In addition to everything I learned from teaching these courses I also enrolled in two important programs myself to deepen my own practice.
- Weaving It In: Making evaluation part of your work. This was an inaugural offering from my close colleague Ciaran Camman and combined their decades of evaluation experience with solid complexity and participatory practice. A nice combination of theory and practice and experiential learning.
- Co-Resolve introduction to Deep Democracy with Camille Dumond and Sera Thompson. After about 20 years of Sera challenging me to become friends with conflict, I finally came to study with her and this was a great course. The biggest shift in me is seeing how my conflict-averse tendencies have shifted from conflict resolution to what I’m calling “conflict preservation.”
- This next year I have signed up for Cynthia Kurtz’s deep dive into Participatory Narrative Inquiry which is a 20 week long practicum during which my colleague Augusto Cuginotti and I will be running a PNI project with a client. I haven’t done any learning like this at this sort of scale since University. I’m looking forward to it.
Living on the web
My first website was a collaborative writing project with my old friend Chris Heald called Stereotype back in 1995. It was a proto-blog in the style of suck.com, which even 25 years later is a remarkable documentation of the shift of life from physical to online. So I’ve lived through a lot of iterations of web life. This past year I started a long wean away from the walled gardens of Facebook and Twitter and began writing again on my blog with more frequency. I started a Mastodon account and have used that as an opportunity to rethink how I have compartmentalized my life online to suit various audiences. For the most part I have maintained a professional kind of look here and on my @chriscorrigan twitter account and I have devoted hours and hours of time to soccer life through my @salishsea86 twitter account. That is all changing slowly. I maintain some twitter accounts for the supporters group of the soccer team I co-own, but otherwise, I think everything will eventually be centralized back here with micro-posts on Mastodon. I will republish links to these posts through Facebook, LinkedIn and twitter as usual.
I’m slightly looking at LinkedIn again as there is some interesting professional content there that used to be published on blogs, but as much as possible I am integrating interesting content into my feeds at NetNewsWire. That is where I will be doing most of my reading, as the endless scroll of twitter and facebook are no long giving much value and Instagram is useless for my life, other than keeping up with our footballers who are half my age who only post there!
Avocations
This year has had three big commitments outside of family and work. As a founding member of the TSS Rovers Supporters’ Trust, I have spent the year selling shares to 351 co-owners of Canada’s first community-owned semi-pro soccer team. We have done some remarkable things this year including winning a League Cup on the men’s side and qualifying us for Canada’s national championship, the Voyageurs Cup, which is, mindbogglingly, the pathway to the FIFA Club World Cup. We will play a meaningful match in the first round of that competition in April against a Canadian Premier League professional team and the only thing better than actually getting this far would be effecting a giant killing in April. It has bee a remarkable journey all it’s own.
Another responsibility that I have devoted myself too is chairing the Board of the Rivendell retreat centre, a contemplative centre on Bowen Island. We have come through a pandemic and stayed afloat and are now beginning to engage in active fundraising for our longer term sustainability. This role is part of the way I live out my contemplative spiritual practice alongside a commitment to leading worship once a month at our little United Church on Bowen Island. I love that job. It helps us to afford our part time Minister and I get to dive deep into topics and scripture readings that are close to my heart. Perhaps I’ll post my sermon notes here in the new year if that’s of interest to you.
Music is my love and my third commitment. I have been singing with a renaissance choir doing medieval liturgical music and madrigals and studying jazz guitar on my own. My guitar teacher sadly died in April, and I miss him dearly. We had only a few lessons this year as he grew sicker. Learning jazz alone with only you tube videos and fake books is incredibly hard but incredibly rewarding and I’m hoping this year I might be able to study with another teacher and finally get a chance to play with folks.
Life on an island
I have lived on Nexwlelexwm (Bowen Island) now for 21 years and seen many changes over that time. I have blogged about living here for most of that time. These days we are facing a huge population turnover and some rapid growth which has introduced lots of new folks to the place and radically changed the culture. Community events are returning which is essential if we are to repair the cohesion as a community that has been lost through the pandemic. I feel that we are fragmented in many ways, and we are being confronted with some very challenging situations including a ferry system that is crumbling under global staffing shortages, strains on our little island infrastructure, economic pressures from living in one of the most expensive places on earth with no level of government committed to radical change, tourism pressures and mindset that sees the places increasingly as an under served and under resourced suburb rather than a rural community. These changes have been steadily occurring over the past number of decades but social media and a lack of face to face contact has made them more pressing.
In the natural world, the big news is the tremendous numbers of humpback whales and orcas that have returned to our seas, and there are almost daily sightings of these mega-fauna. Ten years ago that was unimaginable. While that is happening, we have also witnessed some extreme weather, including long hot droughts in the summer which are the biggest threats to the place. Things change here and being grounded in place means that one can be a long-eyed witness of it all.
So that is the state of play on Christmas Eve 2023. At the end of a year in which I was not at my best, after three years of living in a strange new world, entering the half way point of my 50s. Thank you for sharing this year with me. Say hi. I hope we can cross paths next year.
My friend Marcus Jenal published his latest weekly newsletter in which he muses over a few questions related to complexity, strategy and taking a stance. He doesn’t have a comments section enabled on his blog (hint! hint!) so I’m going to respond a bit to what he wrote here and we can have a conversation in this space.
Too often, I fall into the trap of questioning every new insight I have and asking myself if that insight goes deep enough. Every insight is still biased through my cultural coding, my upbringing, my context, etc. Yet by the very nature of being human we will never reach a place of ‘pure’ unbiased understanding. So we need to strike a balance between self-critical reflection and believing that we found some ground that is solid enough to step on and move forward.
It’s like the metaphor of crossing a river on foot. We make a careful step to check if the next stone is stable enough to step on or not. If it is, we make the step and then check which direction we can go from there. If we get stuck, we move a few steps back. But if we never trust the stability of the next stone, we will not move at all. And yes, sometimes we might fall into the water but that’s ok. We can pick ourselves up and start again.
This is one of the biggest blocks I see with folks who are new to complexity work. There is a tension – a polarity even – between needing to move and needing to know. I think that tension is generated by standard problems solving practices that begin with the Cynefin framework’s Ordered Systems formula of “SENSE – ANALYSE – RESPOND.” You start by gathering information you can about the system, have an expert analyse the data and tell you what to do, chart out a path forward and then execute. That is what most problem solving in business and organizational life looks like and it permeates design thinking and action practice.
When I’m teaching people to work in complexity, it’s good to use tools and metaphors that draw on their own experiences in the rest of their life. I am firmly of the belief that human beings are innate complexity workers but our organizational life squishes those capacities out of us, or relegates them to the sidelines of our non-work lives, to hobbies, games, parenting, gardening, cooking, art, and other activities of daily life. In places where we are safe to fail, we can try all kinds of things at our own pace and comfort. We are not paralysed by the fear that someone will yell at us for getting it wrong, or worse, we will be fired, demoted, or thought less of. So many organizations and leaders I work with are paralysed by fear. Ofet they figure out how to download that fear on to their teams and always have someone else to blame if things go wrong. That’s a lot of the work we do when trying to open up leadership practice.
“Why are we stuck?” ask many leaders. “How do you reward failure?” I ask in return. And thus begins the conversation.
These days I just point people to this EXCELLENT Liz and Mollie cartoon to illustrate this:
So yes. We need to act without information. We take up some, have a sense of where we want to go, and then move and the cycle begins.
That leads to the second part of Marcus’s post:
I am re-watching the two conversations between Nora Bateson and Dave Snowden on ‘When meaning looses its meaning’ (Session 1, Session 2) together with a group of friends who are both interested in Nora’s and Dave’s work. We are having fabulous discussions after watching bits of the conversations. While Nora and Dave try hard to agree with each other, of course they have their differences. And these differences are somehow reflected in my own thinking about how to be and act in the world, which I’m expressing in my weekly emails – particularly the dilemma of if/when/how to act. In very strongly simplified terms, Nora advocates for broad, open, purposeless spaces to make connections and relationships that will then sprout into change in whatever way, while Dave sees the possibility of catalysing certain attractors and shifting certain constraints in a more intentional / purposeful way so that new, more desirable things emerge (he calls this ‘nudging’ the system). While it is more obvious with Dave, both have an idea of how a more desirable world would look like: more people would accept that ecological and complexity thinking are better ways to engage with the world than industrial linear thinking. Both, Nora and Dave, take a stance, which allows them to become thought leaders.
It has been lovely watching Nora and Dave dance together and as Marcus rightly identifies, the differences, held in a generative tension, are the interesting bits. I think the tension about direction of travel that Marcus has seized on here is an important polarity to navigate in complexity work.
Direction of travel matters. Call it a moral compass, call it a shared purpose, a shared vision, or a sense of what is right and good, but INTENTION, as Alicia Juarerro will tell you, matters. It serves as an attractor for action and so if you are planning to move, you better be aware of your intention, especially if you think you are just hanging out in a purposeless space. In complexity, there is no space that is free from context. If I am just hanging around with a soft gaze waiting to explore something, that is not an empty space of thinking. My eyes and ears and heart are conditioned and constrained by my history. And that is why Nora’s ideas of “warm data,” as I understand them, are helpful. It helps to populate the purposeless space with enough diversity and possibility that it can be intentionally purposeless.
I learned that a long time ago when I was thinking about Bohmian dialogue in the context of alos developing my practices of invitation. Bohmian dialogue is intentionally open, and, as Harrison Owen once said, “Whatever happens is the only thing that could have happened.” That is true and it is alos true that there is always intention in the invitation, and whoever comes has arrived there by virtue of the history of connections that led them to discovering and responding the the invitation. Spaces can be open, but they are never unbounded. Awareness of the boundary conditions is helpful for understanding what is possible and why what happened was “the only thing that could have.” Complex systems have history and that history matters.
So I think this difference that Marcus has found presents us with a nice space to manage within when we are working in complex systems. A range of openness of direction of travel from broad to narrow. At a certain point if you treat the direction of travel like a target you have drifted into the complicated domain in Cynefin, which is fine, if that is truly what you are doing. But targets are not the same as vectors and they inspire very different patterns of behaviour.
Oh and on Marcus’ last question…
PS: I’m not 100% sure what the difference is between ‘taking a stance’ and ‘taking a stand’. Even English native speakers could not really explain it to me consistently.
…I answered him by email saying essentially that a “taking a stance” is a position that you take to prepare for action, and you optimize your ability to engage well to whatever is coming. It’s preparing to move. “Taking a stand” is getting ready not to be moved, to dig in and resist whatever is coming. One could even say it’s another way of thinking about the resilient vs. robust form of dealing with change.
Lots of good stuff coming through the pipe lately. Here are some links for your attention:
AI is running our lives and we need to find ways to deal with it.
- A conversation with LamDa, an artificial intelligence, and the implications of this transcript. The stuff seems like science fiction, but so much of our lives are starting to be mediated through AI bots. We are heading for a reckoning with our ethics, and I’m not entirely sure that the folks with their hands on the technology levers of power are equipped for the job. Make philosophy and ethics a required part of STEM curricula? Please?
- Perhaps as an antidote, or a vision of what could be, Harold has a nice piece about managing in complexity and the need for what he brilliantly calls “permanent skills.”
- And because Harold is such a must-read much of the time, here’s another piece on how he navigated information wars and expertise during the first two years of the pandemic. Paying attention to signals and having well curated streams for receiving good information is very very difficult, and not something that most of us have the time and experience to do. And so we are preyed upon by single viewpoints that have a lock on our dopamine production, feeding confirmation bias and disconnection. Harold’s writing, as always, seeks to bring the most brilliant human capacity of sensemaking into this work.
Being a better facilitator
- Nadia and Corinne remind us of the power of invitation. I have blogged about this stuff for decades, but I never tire of reading simple,well thought out pieces on this. Share them with your clients and groups you are working with, because they help to spark the conversation that will lead to designing good group process.
- Beth Cougler Blom dusts off her preparation protocol for in person meetings and finds that it needs an upgrade. Useful to me as I have been quite slow to return to in person work, and I’m mostly okay with that. So that means I need to be really conscious when preparing space for in person meetings, and reports from the front line are welcome!
Geek out on some sports and complexity theory
- Some of the most exciting work to me in applied complexity is happening in the sports world. This is a truly OUTSTANDING twitter thread from Phillip O Callaghan charting hours worth of reading on nonlinear pedagogy and constraints led approaches to sport, which has implications for all the ways in which we teach complexity in complex settings. Honestly, this is a course syllabus.
- Here is a really good piece on how the former Australian cricketer Greg Chapelle managed his cognitive load and attention to enable himself to make decisions in a environment that required both hear and wide situational awareness. Fascinating discussion on how we find strategies for managing ourselves in novel cognitive environments, and how so much of the tools we need are already available to us, to be exapted from other parts of our evolutionary journey.
And I leave you with a lovely quote shared by Euan:
[People] go abroad to wonder at the heights of mountains, at the huge waves of the sea, at the long courses of the rivers, at the vast compass of the ocean, at the circular motions of the stars, and they pass by themselves without wondering.
– St. Augustine
That’s probably enough for you to get stuck in for a few weeks.