Running an Art of Hosting workshop this week for employees of the City of Edmonton. We are about 30 people all together looking at the art of hosting participatory process, convening and leading in complex environments where certainty is an artifact of the past.
Naturally because these people work for a municipal government, the conversations we are having tend to be about systems. We are working at the level of what it takes a system to shift itself as well as what it takes of an individual to lead when the answers are unclear.
For me, lots of good insights are coming up. A few that cracked in a cafe conversation this morning included these three:
- The fundamental question facing governments is not why or what or who, but HOW. How can we deliver services differently? How do we change to include more public voice in our work without losing our mandate? How do we cope with the scale of change, chaos, interconnection and complexity that is upon us? These questions are powerful because they invite a fundamental shift in how things are done – the same question is being asked of the Aboriginal child welfare system at the moment in British Columbia, which is looking to create a new system from the ground up. Shifting foundations requires the convening of diversity and integrating diverse worldviews and ideas.
- New systems cannot be born with old systems without power struggle. As old ways of dong things die, new ways of doing things arise to take their place. But there isn’t a linear progression between the death of one system and the birth of the new: the new arises within the old. Transformation happens when the new system uses the old to get things done and then stands up to hold work when the old system dies. While old systems are dying, they cling to the outdated ways of doing things, and as long as old systems continue to control the resources and positions of power and privilege, transformation takes place within a struggle between the new and the old. Ignoring power is naive.
- A fundamental leadership capacity is the ability to connect people. This is especially true of people who long for something new but who are disconnected and working alone in the ambiguity and messy confusion of not knowing the answer.
Its just clear to me now that holding a new conversation in a different way with the same people is not itself enough for transformation to occur. That alone is not innovation. The answers to our most perplexing problems come from levels of knowing that are outside of our current level. The answers for a city may come from global voices or may come from the voices of families. Our work in the child welfare system was about bringing the wisdom of how families traditionally organized to create a new framework for child welfare policy and practice, and that work continues. Without a strategic framework for action, for transforming process itself, mere reorganization is not enough.
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Lovely report here on the use of the Art of Hosting apaproach, Theory U and others of our social technologies in health care renewal in Nova Scotia.
Within the report is a lovely little quote from My dear friend Toke Moeller: “Purpose is the invisible leader.”
Given some of the work I’m doing in the next couple of weeks, that is a very good motto for me.
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From my friend Jerry Nagel, a quote from guitar maker Phil Patrillo:
We send our kids to school. I call it the “brain laundry.” They teach them everything you don’t want them to know. It’s done in the name of education and fairness and righteousness, and the things of common sense and how things are done, are never explored. You get a piece of paper with your name on it, if you follow the instructions. I got a Doctorate not because I wanted the piece of paper; I got the Doctorate because my professor said to me, “You know more about this than I do and I’m the professor.” I wanted to know why things occurred. I always say that creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.
That indeed is art in so many ways…it is the act of playing with space…the space between the notes that Miles Davisr talked about or the willingness to master and then let go of technique that Thelonius Monk talk about or the. In the moment, art is about knowing which mistakes to keep and how to surround them with silence and emptiness so that they can grow and come alive. Everything we do, if we call ourselves artists comes from that source.
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Harrison Owen periodically restates his invitation to the world to not only join in Open Space but to go as far as you can in Open Space and see where it takes you. I feel like my work of late has been about this in many ways, and Harrison’s recent post to the OSLIST came at just the right time for me. Here is what he says:
A long time ago a good friend, Ralph Copleman, was to be found in the middle of a large circle of peers dressed in a flowing cape and repeating the words, “Everything is moving, Everything is moving.” Odd to say the least and some doubted Ralph’s sanity. Some still do, but that image has stuck in my febrile brain ever since – and as time has passed it occurs to me that Ralph had it precisely right: This is an energetic cosmos. The problem arises when we (and that includes all of us some of the time) desperately want everything to stop and stand still. So desperately in fact that we have created a mental image of our environment exclusively populated by static things which include everything from mountains to super nova along with the oddments of our life like professions, chairs, relationships, organizational structures, corporations, countries and empires. Unfortunately this mental image is a radical illusion, one might say delusion. Ralph is right. Everything is moving and what we perceive as stable structures are but the momentary, slice in time, freeze-frame constructs of our imagination.
Heresy? Psychobabble? Advanced esoteric insight? – None of the above, I think. As a matter of fact, Ralph’s observation is nothing but a short (poetic?) version of the (now) standard scientific understanding of the nature of the cosmos. Starting with the Big Bang it is all flowing energy, albeit now clumped in momentary configurations – but still flowing energy for all of that. Scratch any rock hard enough and its essential nature comes through – a whirring bunch of quarks and neutrons doing the cosmic dance. Doubtless my physicist friends would take issue with my phrasing – but not, I think, with the core message. Everything is moving.
So what does all this have to do with the price of eggs? Or for that matter – Open Space and our role as facilitators and consultants? A lot, I believe.
Starting with Open Space which is many things to different people. For some it is a Large Group Intervention. Others might see it as an aberrant phenomenon peculiar to a cultish few. For myself Open Space is a trial ride in the flow of life which has a lot of similarities to my boat.
My boat is smallish in size (32 feet) but definitely larger than the average punt. She is very seaworthy and shares a common heritage with the local Lobster Boats here in Maine. We have many visitors, most of whom have never been on a boat such as the Ethelyn Rose. When you walk on board, things look sort of familiar. Chairs for sitting, a comfortable nook for dining, and even an oriental rug on the floor – excuse me, sole. If you look further there are the standard amenities such as a shower and commode, all sequestered in their separate quarters. Even a complete landlubber will feel more or less at home.
But the moment we leave the dock the world changes – apparent stability yields to constant motion. Everything is moving even if it seems to be staying in the same place! In the harbor motion is minimal, but the moment we clear the breakwater marking the harbor entrance the experience can be radically different. Sea swells from the open Atlantic Ocean take us up and down in distances measured in yards, and should we have a good cross wind the surface chop adds an interesting side to side motion. The Ethelyn Rose is right at home, but some of our visitors have a different impression. And navigating in these conditions is a definite learning experience. Even a simple walk through the main cabin can be a challenge. Hand holds that you had carefully plotted at the start of your journey suddenly changed position relative to you as you made your way. What was up is now down and who knows what is happening in between. Interesting, and as they say, It ain’t Kansas.
Most people meet the challenge and after a few educational bumps to various parts of their anatomy they learn not to fight reality. No matter what you may have thought you were going to do, the only useful option is to go with the flow. And the next level of learning is that when you do that well (flow) you can actually arrive where you need to be. Wonderful! Sounds a lot like Open Space.
We start in the static stability of a circle. This may seem strange to some, but there is a place for everybody and everybody finds a place. A familiar and enduring structure for sure. Then it happens. The circle crumbles in bits and pieces as people come to center, announcing their passions – only to be briefly restored as they return to their seats. However the restoration is but momentary. Shortly everybody leaves their seats to join a chaotic gaggle at the wall. So much for static structure, and it goes downhill from there.
Ebbing and flowing, groups form and reform all without benefit of the standard constraints essential for orderly organizational life–or so we might have thought. Pre-arranged agenda (sometimes called Mission, Goals, Objectives) is nonexistent. The Schedule might be posted but never followed – things start when they start. Assigned participation is nowhere to be found, and yet the right people show up. And to make things even worse, the air is filled with buzzing and flutters as Bees and Butterflies do their thing. Madness! To be sure there may be a few people who are utterly flummoxed as the hand holds they may have expected (see above under “Ethelyn Rose at Sea”) disappear . . . or reappear in unexpected places. Their condition is not helped, for should they ask what to do the answer is likely to come back as a question – What would they care to do?
A trifling few will lose heart and head for the shore – perceived stability. But the vast majority, as we have seen over the years and around the globe, will be totally captivated by the moment, and a smaller group will experience that moment as total exhilaration. They are doing what their prior life experience taught them could not be done – seriously and intentionally going with the flow. And rather than being rank hedonism, the experience proves to be massively productive and fulfilling. Doing well and good – and feeling great. A hard to beat combination.
And then we come to Monday Morning. Back to reality, as they say. But is it? The truth, I believe is rather different. They have experienced reality and come to the edge of shedding illusion/delusion. In the words of friend Ralph, “Everything is moving” – and this is now a fact of life to be savored and enjoyed. No longer a terrifying unknown, it is to be affirmed and embraced. Not without a few “white knuckle” moments to be sure – but infinitely better than hanging onto the (illusory) rock of stability.
So what about us – those privileged folks who have accepted the honor of opening space in people’s lives? Short answer: Invite our guests over the edge. Please note I did not say, Push them over the edge.
Crafting this invitation is always a matter of personal style and must come from the heart. The invitation I have in mind never appears on a piece of paper (or the electronic equivalent). It arrives in our personhood – who we are and how we present ourselves, which is to say, from the heart. Not to be confused with a gushy valentine or formulaic presentation, the invitation manifests in our simple presence, revealing our own acceptance and joy in the moving flow of life. Without words we express the swimmer’s call: Come on in, the water is fine! Of course you have to be in the water for that call to have any credibility.
It is perhaps easier to say how NOT to create this invitation. First off, it is not a matter of rational argument and presentation of facts. Most people already know the facts at some level, and I think the case could be made that it was “rational argument” that has gotten us into the bind we experience. Given the “fact” of a moving, changing world which can be very uncomfortable, it is quite “rational” to define that world in terms of controllable static chunks that may be contained, or better, bent to our specifications. This has led us to such wonderful things as “Flood Control” which works until such time as Mother Nature and Old Man River decide to take a different course. It turns out that The River is not a static, definable thing but part of a vast ever changing system. Effective Flood Control would require close management of the Planet’s atmosphere to say nothing of the cosmos beyond. Good luck!
Also under the heading of “NOT to be included” are well intentioned efforts to sugar coat the pill, as it were. Which is to say that we might propose certain limitations that will restrict the possibility of change in Open Space. Some of us have called these “givens” but so far as I can tell the only given is change itself. And to suggest otherwise is not so much to violate the “Spirit of Open Space” but rather the essence of the cosmos itself. Ralph had it right: Everything is moving. In this context, Open Space Technology is a minimal consideration.
I am by no means suggesting that our invitation look like the back panel of some medication listing every possible adverce reaction, if in fact unexpected change is such an adverce reaction. And truth to tell I find the appearance of unexpected change in the midst of an Open Space to be one of its (OS’s) most delightful consequences. I also think that it is important to note the OS is not the engine of change. It simply provides the space for change to show up and the cosmos (or whatever) takes care of all the heavy lifting.
For me an invitation to Open Space is an opportunity to include friends and strangers in the deepest experience of (my) life. It has little to do with selling a product, doing a process, excersizing some sort of professional competence – although there are doubtless elements of all of that. Fundamentally it is my invitation to experience life at its fullest in which chanagability is not the enemy to be suppressed but rather the rich tapestry of an evolving future. I don’t make it, I can’t predict it – but I can participate both as a sojourner and a co-creator. Stuart Kauffman speaks of being “At Home in the Universe.” That is my elemental experience, and I am always looking for playmates.
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There is never a time when we are not a participant in this world. Our mere presence in any place makes us a participant. So rule number one is “there is no outside.”
In fact I think the very idea that we can somehow be separate from what is going on around is is actually a delusion and it causes great problems. It blinds us to our own influence in a field and it actually hides our own gifts and brilliance and denies them from being used as people find their way.
In most indigenous cultures work with, there is no outside. Elders do not stand apart from the groups they are working with. They insert themselves and hold space from within. They are never shy to share what they know, and their awareness of their presence and its power is a gift to the community.
To me this is as it should be. Indigenous science is about discovering the connections between things, rather than isolating something and trying to understand it free from the externalities that tie it to everything else. I think this is why the kind of leadership we all are discovering is most valuable in indigenous communities: it gives us a way of looking at and thinking about the world that encourages us to dive in, connect and put relationships to use. In this way the path of hosting as we are discovering in the AoH community of practice is very different from standard business practices of facilitation and mediation, where the facilitator stands apart from the group and tries not to influence the outcomes. I personally could never understand how that is even possible, let alone the impulse to withhold useful insights and perspectives from a group that is struggling.
At any rate, all I would encourage you to do is admit that you ARE in the field, that the field is influenced by your being there and that your first job is of course to host yourself well, so that with consciousness, you can play a part in the whole that is beneficial and serves the life that wants to emerge in the field. This is not easy, which is why it is an art. And it is a practice of constant, sharpened awareness.
In Anishnaabemowin, the language of Anishnaabe people, the word is Dinewemaganig means “all my relations” or more precisely “I belong to everything.” That is the first principle. From there, leadership takes on a very different face.