My friend Peggy Holman is about to write a short series of posts on how to manage the tension between hearing from luminaries and hosting participation in gatherings that aim to:
- Make the most of the knowledge and experience of the people in the room;
- Support participants to make great connections;
- Bring the wisdom of luminaries – respected, deep thinkers – on whatever subject drew people together; and
- Deepen collective understanding of a complex topic.
Peggy notes that:
A common design challenge with such gatherings is to work the tension between hearing from luminaries and engaging participants. When the mix is off, it shows up in missed expectations and at its worst, a revolt by participants. (It didn’t go that far at this gathering, though I’ve been on the receiving end of a revolt. But that’s another story”)
I left this conference contemplating four design choices to support the four goals I mentioned above. They are:
- Invite thought leaders with different world views so that participants benefit from a tapestry of ideas.
- Mix theory and practice so that they inform and amplify each other.
- Do activities that make the experience in the room visible so that we meet kindred spirits, discover each other’s gifts, and learn as much as possible about what works.
- Take a co-creative stand, so that the unexpected becomes a source of engagement and learning.
As a participant from time to time, I find that I can be cynical about how I am hosted (as if I am a perfect facilitator every time!). But what I like about being hosted is the opportunity to practice participation. Let go of the “perfect container” and show up as curious and committed to learning as possible. IN this way I can honour the host (and sometimes help a process succeed by moving the conversation towards substance and away from process). It will be good to read Peggy’s thinking, as always.
via Designing for Community: Luminaries and Engagement | Peggy Holman.
A couple of days ago I was invited by Transition US to discuss the Cynefin framework and what it means to work with complexity in a one hour teleconference. The recording of that call is now available if you’d like to listen in.
The Groups Works pattern lamnguage deck is now available for the iOS mobile platform. You can download the app here: Group Works for iPhone, iPod touch, and iPad on the iTunes App Store. Or you can also run an Infinite Canvas on your iPad as well. Learn more here.
The Group Works Deck team has released these apps as a protoyping exercise and wants feedback on how people are using them.
My initial assessment is that the do a terrific job of reproducing the deck with the added benefit of have related patterns hyperlinked within the cards themselves. What I’d like to see is a link on each card to the underlying pattern. I think the patterns in this project are very important because they are the source of the card titles, images and desciptions and although the level of detail varies at the moment in teh pattern language, this information is very important. Having access to it on the app would be a huge resource.
Download the apps for yourself, or get a copy of the deck itself, a beautiful tactile design tool for group process facilitation.
It’s an old saw with me, but Dave Snowdon puts it very nicely and succinctly:
Numbers are good, but they are never the whole picture. Its easy to focus on them, they give the comfort of apparent objectivity and used to support human judgement they have high utility. The problem is when they replace judgement rather than supporting it. Of course in the ordered aspects of any enterprise statistics and numbers can do a lot of the work for you, but in a complex situation they can be dangerous. Applied to ordered aspects (boundary conditions, probes and the like) they have utility, but for the system as a whole they are more problematic.
This afternoon, Toke Moeller and I are hosting a little session on Art of Hosting basics at a gathering for emerging indigenous leaders. We decided this afternoon to bring real design challenges into the room and we improvised this simple, simple design checklist. In some ways this is the simplest form of the chaordic stepping stones. Here’s how it works.
In my experience good participatory meetings result from good design and preparation. In this diagram the meeting itself is the last thing we design. First we design the bookends: Purpose on the one hand and harvest/action on the other hand. Once we know that, then we can develop an invitation and finally choose processes that bridge the two sides. The meeting itself therefore become the vehicle by which a group of people reach a harvest and wise action ground in a purpose and a deep need.
Purpose
What is the big purpose that we are trying to fulfill?
A meeting that has too small a purpose has no life in it. It just seems to be a mundane thing done for it’s own sake. To design creatively, keep purpose at the centre and ensure that everything you do is aligned with that.
Harvest
What do you want to harvest?
– in our hands ( tangible)?
– in our hearts ( intangible)?
Not every meeting needs to have a report and an action plan, but every meeting does have a harvest. This question is the strategic conversation that helps us focus our time together. We need to think about the shape of the harvest we can hold in our hands (reports, photos, videos, sculptures…) and those we hold in our hearts (togetherness, team spirit, clarity, passion…).
Wise action
How will we make action happen?
– who will help us tune in to the reality of the situation?
How will you keep people together?
It is easy to make a list of to do’s at the end of a meeting and feel like something has been accomplished, but that is a naive approach to change. If action is required get really clear about who needs to be involved to make it happen. Think about who enables action or who can stop it and what resources are required. And if the resources aren’t available or accessible, then make a different action plan.
Also, never forget to make a plan for how people will stay together. If sustainability is important, then strong relationships are important. Building a process that doesn’t enhance relationships does not contribute to sustainability.
Invitation –
What is the inspiring question that will bring people together?
How will we invite people so they know they are needed?
Good participatory gatherings depend on the quality of the invitation. A lazy invitation attracts confused participants. A clear and powerful invitation accompanied by a powerful personal invitation gets participants who are ready and eager for the work. Invitation is a lot of work. It SHOULD be a lot of work. A good invitation process makes the meeting easy.
Meeting
What will you do to make the meeting creative and powerful?
Once we know all of this we can choose a meeting process that helps move from purpose to wise action. We can use pre-existing processes like Open Space or World Cafe or design new ones particular to our needs. Today we are using the group pattern language card deck to inspire creative thinking about meeting design.
If we really want to create a new normal, we shouldn’t settle any longer for boring meetings. If the processes we are using aren’t serving us, or helping us crack the deepest questions that confound us, then we should stop using them and start being more creative and powerful.
This little tool has the feeling of a portable, quick and dirty design checklist, that allows core teams and process designers to get working pretty quickly. Use it and let me know what you learn.