if you are a non-profit/social services leader in BC, then we would love to have you at a free workshop we’re offering in the new year! It’s about using complexity practices to prepare for and navigate crisis and disruption in our organizations and communities. You can learn more and register at this link.
This work has its roots all the way back in 2020 when Ciaran and I ran a Participatory Narrative Inquiry project for a group of organizations serving people with disabilities about how folks were coping during the early days of the pandemic. We learned a lot from that project it still feels relevant and necessary five years later. This work is being supported by our non-profit partners who want to see more resources and support available to leaders in this sector to find paths through the turbulence of crisis, no matter where it comes from. We’ve created a mini-guide which uses Cynefin as a decision making framework for working in crisis. The mini0guide is available to everyone, and we’re hosting two afternoon workshops in January and February next year (more if there’s interest!) aimed at non-profit leaders in BC to provide a more hands-on introduction to the content and explore practical application together.
Our goal is to build community and provide meaningful, practical, accessible tools that bridge the gap between theory and practice. The workshop is free, but space is limited. If you can’t make those dates/times, click this form where you can sign up for updates about future offerings and future versions of the guide as well. Feel free to comment here with any questions.
Please share this invitation!
C/2023 A3 (Tsuchinshan–ATLAS) appearing in the night sky October 17 over Lake Opinion in Ontario. Shot with my iPhone 13
A collection of interesting links I found and posted at my Mastodon account this month. Happy Hallowe’en!
- A really nice overview of Edgar Schien’s book “Humble Inquiry” and his approach to working with clients. Please read this if you are a consultant.
- This is what happens when you privatize a public service. This is no surprise. We absolutely get what we deserve. Don’t want to pay taxes? No problem. Stick your finger in the wind and see what’s what.
- I truly believe that Citizens Assemblies are the way to go now. Public hearings are not helpful, not transparent, and not generative enough. Here in BC, we undertook a significant initiative back in 2004 when we looked at changing our provincial electoral system. It produced a remarkably creative and well-supported result. There is currently one beginning work to examine the amalgamation of Saanich and Victoria.
- The missing people of North Carolina. My heart is constantly breaking for my freinds and colleagues who are mired in disaster that continues. It is nowhere near over, and the trauma and permanent damage to communities, hearts and brains will not abate any time soon
- Dave Winer is one of the guiding lights in the field of #blogging. I discovered him not long after I started my own Parking Lot blog back in 2002 and followed along with some of the folks that helped inspire him to create RSS and podcasting. RSS should be protected as a treasure of the heritage of humanity. It keeps things open. Scripting News is turning 30.
- The Alberta government’s recent legislative actions are deeply troubling. It’s heartbreaking to see a policy based on exclusion rather than inclusion.
- Traditional Waters, Modern Threats: The Gitga’at’s Fight for Humpbacks. First Nations asserting jurisdiction over their lands and waters generally result in good things for life within their territories.
- A nice collection of Complex Systems Frameworks rendered by my friend Sam Bradd for Simon Fraser University .
- LIstening to Rob Piltch and Lorne Lofsky have an intimate conversation on guitar through Cole Porter’s Everything I Love. These two are absolute masters in very different styles and lions on the Canadian jazz scene.
Some notes from three days of teaching a small cohort of leaders in the art of participatory leadership.
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When we teach the four fold practice of the art of hosting (also the art of participatory leadership) I’ve taken to doing it in a World Cafe. We use Cafe to essentially recreate the conditions that created the insights of the four fold practice 25 or so years ago. We invite people to tell stories of engaging and meaningful conversations they have experienced, look at these stories together for insights about what made them engaging and meaningful and provide and three pieces of advice to aspiring hosts and leaders about how to create engaging and meaningful conversations.
This not only helps a group discover the practice – which we teach only AFTER the World Cafe – but it also shows that the World Cafe is itself a powerful process for sharing stories, collective sensemaking and knowledge creation. In the context of our work this week, with academic researchers , leaders and administrators at a university, this can be a powerful experience as they experience first hand what it feels like to be hosted in what is essentially participatory research.
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Tennesson’s check in questions this morning featured a question that I love. “Who is a person for whom you are here this week?” I love a question like that. It focuses a learner for a moment on the fact that leadership development is not just personal development. It is learning you do to make the world a better place for others.
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Chaos and order and the Chaordic path is an important and basic introduction to complexity. It is the basic teaching that helps folks to see the polarity between ordered and unordered systems and how our work as hosts is essentially determining what move is required to bring a process into more or less order so that good work can be done. Complex facilitation, a term from the Cynefin world, is all about working with constraints, to loosen or tighten, to expand or contract, in order to create the conditions to catalyse actions or behaviours that take us in a preferred direction of travel. Its is about working with constraints to fashion a container that can become a place for emergence and then managing that emergence by harvesting, shaping, grounding or eliminating it.
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Personal work is critical for people working in complexity, or walking the Chaordic path. When confronting uncertainty and emergence, we run into reactions and emotions. Understanding the reactivity cycle and having a tool to create a subject-object shift that can first recognize the connection between the emotion and the situation and then examine that reaction helps to interrupt the cycle of rumination or fixation that can reinforce unhelpful patterns of behaviour which can make a person less resourceful in a space of uncertainty, leading to reactions like controlling, fleeing or tearing it all down.
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Adrenaline does not just create a flight/fight response. It can also induce freeze, appease, control, and comply response. None of these are helpful in leadership situations especially where there are triggering events like conflict, chaos, tough decisions, accountability and other issues on the line. Understanding the reactivity loop is the first step in shifting our responses. Working consciously with our patterns of reaction is how to disrupt those patterns and discover better ones. And it helps us stay more present and aware when we are in situations in which we are more likely to become reactive.
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My father in law Peter Frost, in his book Toxic Emotions at Work, worked from the premise that leadership creates pain. Decisions create lines and boundaries and good leaders make good decisions with an awareness of some of what will NOT happen while being committed to what will happen. This commitment to a core, once a decision is made, can free a leader up to handle the turbulence at the edge of the chosen path. There will always be those who disagree or dissent from a decision. There will sometimes be winners and losers, at subtle political levels as well as more obvious material levels. Taking the time to hear voices and build as much collaboration as possible before hand, and then working at managing the pain afterwards while committing to the decision is a really key skill. It’s never either or. It’s a dance. And the moment of a decision is a kind of madness, but some of the best leaders I have seen in action are able to do it this way.
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A half day spent on Chaordic design. There is nothing more indicative of the intention to create truly participatory meetings than the willingness to make design them collaboratively. As one young person once said to me about Open Space “I love this process because I know that whoever controls the agenda controls the meeting.” Collaborative design is fractal and can happen at all levels of an initiative. It can also be initiated at all levels of an initiative. My hypothesis is that the extent to which people will participate in a meeting is directly related to the extent to which they are connected to the necessity for and purpose of a meeting. Taking time to name these helps ensure high degrees of engagement. Literally, nothing about us without us.
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A good question that came after I taught the Chaordic stepping stones: “This seems like it would work in an egalitarian environment but what about when there are real issues of power?” Mapping the urgent necessity of the moment should surface that reality. Naming the people who need to be involved is an important moment to name who has the power to say “no” and shut this down. In my experience every new initiative has a window of opportunity and a sponsor who will keep it open for a while. Until they don’t. Knowing you have limited time is helpful to focus on what’s really important and WHO is really important to include and HOW.
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How is Open Space a leadership practice? The moment of posting and the hosting a conversation that matters is what does it. A person responds to a call and takes responsibility for something important. For calling a conversation that needs to be called. They write it up and stick it on the wall and then show up to host. In these simple acts are the hallmarks of participatory practice. Post and host. Take responsibility for what’s important.
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One of the features of things like Pro Action Cafe is the way the constraints some times force naive expertise to be present. Having four at every table means sometimes people don’t get their first choice of projects to work on. They might end up a table where they have no idea what’s happening. We always encourage them to participate anyway because these are where the oddball questions, the “dumb questions” and the new ideas come from. Never underestimate naive expertise. If you want some try to explain what you are doing at work to our 16 year old niece. You will instantly learn some new things.
Just a picture of the ordinary full moon I took a few years ago through my binoculars.
The moon will rise tonight, about the same time the sun sets, hence tonight is a full moon. This happens every 28 days or so. It will be a “supermoon” because about three or four times a year, the moon’s orbit carries it to a point where it’s closest point to Earth coincides with a full moon – as it will tonight – making this full moon appear a little bigger in the sky than the 9 or 10 other full moons. And it will be a “blue moon” because in this case, it is the third full moon in a calendar season that contains four full moons, which is one of the two definitions of a blue moon, the other being “the second full moon in a calendar month,” which this one isn’t.
Take away the calendar and here is what happens. The moon rises every day at different times an in different phases. Every time the moon orbits the earth it does so in a little wobble that carries it between about 405,000 and 363,000 kms from us. The solar seasons also happen every year, as the earth tilts on its axis and oscillates between the June and December solstices and the March and September equinoxes.
So that’s what is happening, but it’s only when we import meaning on to these different events are colliding at the same time that we end up with some mild excitement about a “rare blue supermoon.“
So first, what is rare about the moonrise tonight? Well, this particular seasonal blue moon, actually happens about every 18-24 months. The next one after tonight will occur on May 20, 2027.
Supermoons occur about 3 or 4 times a year. Super seasonal blue moons occur on average about every 10 years, but the next one will happen in March 2037. So what is physically happening is pretty rare, in terms of human lifetimes. But unless you knew all this it’s unlikely you will notice anything different or care.
The whole origin of the term “blue moon” is worth diving into because it’s a mix of colloquial expressions, etymology, misheard and misunderstood words, and superstition. It is in fact this history of meaning that makes tonight’s moon exciting. All your news feeds today will be full of articles, like this one you’re reading, explaining what is happening. You’ll also come across lots of other meaning making, especially in the realms of astrology and other meaning-making endeavours that project all kinds of singular and special effects on this moment, making it a special time. The search for causality never rests!
Try a little experiment today. Get really excited with people about the super blue moon and see what happens. See who cares and who doesn’t. See what the different responses are. Notice your own reactions to people who have different reactions to what you are telling them.
As I was reflecting on the extremely mild delirium around this rare blue supermoon, it reinforced once again how much human behaviour is influenced more by the meaning we make of what is happening rather than the events that are actually happening. Understanding how we make meaning of things is critical to understanding why we behave in certain ways. The physical events will all coincide right now as I am writing this, at 11:26 Pacific Time. As the moment came and went I noticed nothing different happening in myself. I can’t even see the moon right now because it is midday. The only effect this whole thing has had is to make me think enough about why our sensemaking frameworks have such power over us to make meaning of things that are otherwise run of the mill physical events in the world in which we live. So I wrote a blog pots.
Humans impart meaning constantly. To understand our individual and collective behaviours, we need to understand that meaning making part of us. And then we need to go have a look at the beautiful moon.
A detail from a surf board on display at the Nazare Surf Museum, Nazare, Portugal.
If you have been working with me over the past five years or so you will have heard me reference and use the work of Cynthia Kurtz in the work we are doing. Among other things Cynthia is the originator of NarraFirma, the software I most often use for narrative work on complex topics. She is the author of one of my favourite papers on Cynefin, The New Dynamics of Strategy which she wrote with Dave Snowden back in 2003. She wrote her own books on Working With Stories and Confluence a brilliant book about her own approach to working with complexity. Last month she posted some news about her current work and life. She is in the process of downloading her work into four different versions of Working with Stories, and thinking deeply about a transition in her life and work. I encourage to read her post.
Cynthia has been a key mentor in my own life and work, especially as the pandemic changed our approach from in person to online. Last year I took her practicum course on PNI which deepened my appreciation for the depth of these tools that she shares. NarraFirma in particular has been a godsend as a tool for me to work with my clients. Because it is open source and Cynthia and her husband Paul have their hands on the code, any updates or bugs I have experienced with the software get corrected right away.
So I thought I would take a moment to offer folks an introduction to her work and point you to the resources that she has shared. Cynthia is an incredibly deep and generous thinker and has made it her life’s work to provide accessible tools to people struggling with complex challenges because at the core of human community should be the delight in the way we work with our stories.
Her work on complexity
Cynthia began her work in the world as a biologist studying social behaviour in animals until an injury in the field prompted a career change. Already pre-disposed to curiosity about complexity and with some skills as a programmer, she teamed up with her husband Paul Fernout to write environmental simulation software to help people learn more about the natural world. Later, seeking more security, Paul took a contract job at IBM and showed Cynthia a job posting relating to organizational storytelling and she applied. Her skills as a researcher, and knowledge of social dynamics through her science background quickly became the foundation of her work.
Cynthia worked at IBM as the company was discovering complexity and the role of storytelling and her ideas found a rich ground alongside many other researchers and thinkers who were helping to explore and develop the field. The paper she wrote with Dave Snowden from this time, The New Dynamics of Strategy, starts with a deep dive into theory and why complexity challenges conventional forms of decision making. It then goes on to describe the Cynefin framework in detail and discusses how to use it with a series of practices and applications. Together this represents a pretty comprehensive foundation for understanding the role of Cynefin and the methods for using it when it comes to strategy and decision making. The paper itself contains Cynthia’s ideas on control and connection which are key aspects of her own sense making framework
Although her work is deeply informed by theory, it wasn’t until 2021 that she finally published a book that describes her approach to understanding complexity, or more precisely, the relations between self-organization and intentional organization. The book is called Confluence and it describes a set of tools and approaches for thinking about the intersection of organizational planning in a self-organizing world. True to form, it is not just a theory book, but a book of well-documented thinking tools illustrated by stories and knowledge gleaned from a wide swath of human experience. It’s a delicious and lingering read. It cuts close to the bone. The last section addressing conspiracy theories might be one of those things that saves democracy. (It also helpfully addresses jargon and complexity theory in an incredibly thought provoking way!)
While it took her a long time write Confluence, she has been a productive and generous blogger for decades and her thoughts, ideas, ramblings and clear gems of wisdom are collected at her blog, Story Colored Glasses.
Working with stories
Cynthia’s focus in the world has been consistently on the role of stories and narrative and so her work has been driven towards the deeply practical. She has created, co-created or piloted dozens of methods for working with stories in groups, many of which are standard practice in our field now. Her magnum opus is Working with Stories in your community or organization and is a comprehensive introduction to her own research method, Participatory Narrative Inquiry (PNI). Working With Stories (WWS) has a whole website devoted to this book and some of her latest iterations, which include a simplified version and an advanced version, a collection of story forms and will soon also include the fourth edition, which she is currently preparing.
WWS is a constant companion on my desk and there is a lifetime of learning in this book. I’m astounded at Cynthia’s capacity to document her own process and her knowledge and present it in accessible ways. That isn’t to say that the material isn’t dense and rich. This approach is not simple to understand or work with until you have unschooled yourself a bit in research methods, epistemology and facilitation. But as a body of work it is immensely transformative for research, engagement and strategy.
WWS is a worthy investment of time and money and is a useful guide to anybody seriously working with story, social patterns and change making in complex settings.
Software for working with stories
Cynthia’s interest in uncovering patterns and connection in stories along with her training in statistics and her experience in programming led her to create the early programming behind Sensemaker Explorer while she was at Cognitive Edge. Later she and Paul Fernout created their own software for gathering stories and discovering patterns. Eventually their efforts became NarraFirma, an open source software package that is really a project management tool. NarraFirma includes hundreds of screens and tools to plan and carry out a PNI project, including the ability to create story gathering surveys, perform catalysis on the results, prepare materials for sense making sessions, and reflect on and report on projects. One of the best features of NarraFirma is the context specific help screens that enable users to not only navigate the software but learn about the practice as they are doing so. I’ve never seen anything quite like NarraFirma.
Although the software is free to use and requires only a WordPress site to install as a plug in (my preferred option) it takes several days to really learn how to use properly and years of experience to use well. When you use NarraFirma you are not just building a survey tool for story collection, but you are immersing yourself in Participatory Narrative Inquiry. I have done probably thirty or more projects, from one time story collections for strategic planning or engagement around complex issues like opioid use and crisis response to a four year long inquiry into changing workplace culture. Every time I dive in I learn more about how to work with this approach. The software not only helps me run my project, it makes me a better practitioner as I’m doing so.
I’m immensely grateful to Cynthia for putting her work out in the world and I highly recommend anyone interested in this field explore her thinking, offering and tools.