On setting the physical container for good collaboration:
In the 1960s, Timothy Leary coined the term “set and setting” referring to a context that influenced the outcomes of psychoactive and psychedelic drug experiments on his subjects. “Set” refers to ones mindset, “setting” refers to the environment in which the user has the experience. Now Im not necessarily suggesting that you administer psychoactive drugs to your participants, though Im sure that would make your job a whole lot more interesting. What I am suggesting is that “set and setting” play a significant, and often overlooked role, in your work as a trainer, facilitator, or group leader.
via The Center for Graphic Facilitation: FacilitatorU: Set and Setting.
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One of the things I love about my mate Geoff Brown who lives in the lovely Airey’s Inlet, Australia, is his incredible willingness to be playful and creative in his facilitation work and especially in his harvesting work. He is one of the few that gets how important the harvest is – at least as important as the hosting. In this great post, Geoff shares his recent experience with Open Space and with a fantastic harvest that captures that creative brilliance of the group he was working with: The day after Open Space
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From our recent Art of Hosting on the banks of the Ottawa River, in Arnprior Ontario.
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Flipcharts. Let me count the ways that we are tyrannized by them:
1. Power accretes around a flipchart. The next time you are in a meeting, see if you can tell where the front of the room is. It’s likely that, even if you are in a circle, the “front” will be where the flipchart is. As I wrote this I am in an Open Space meeting where people are gathered around flipcharts, and rather than organize in tight circles, several groups are arranged in semi circles facing one person holding a marker and writing on the flipchart. This defeats the purpose of a conversation in which every voice is equal. Who controls the flipchart, controls the story. Be very careful about having an easel stand in the room. People are easily silenced and controlled by them at a deep unconscious level.
2. We have to write everything down. Having a flip chart in a meeting seems to demand that everything spoken gets written down for all to see. This does not facilitate a good flow in a conversation, and it is rarely a useful harvest of a discussion. In free conversations, not everything is useful, not everything is weighted the same, not everything matters.
3. Flipcharts are linear beasts. Unless you use a flipchart creatively, such as by mind mapping or the way Jim Rough does it in Dynamic Facilitation, flipcharts are useless linear beasts. Most people simply write lists of points on them, in sequential order and when the page is full, they flip it over and keep writing. Wisdom disappears over the fold, every point is given equal weight and conversations tend to proceed in linear ways rather than emergent ways.
4. Renting easel stands is a scam. Hotels charge exorbitant rates to rent a flipchart stand. It is not un common for these things to go for $50 a day and at one hotel I worked at, the Sheraton in Atlanta, they charged $170 for a flipchart stand with half a pad of news print paper on it. NEVER rent them. (Look at this scam!)
5. Post it flipchart pads are a bigger scam. If you use flipcharts in any kind of creative way you will have already discovered that the overpriced post-it flipcharts are incredibly confining. You can only hang them one way, it is difficult to cut them into smaller pieces, it is awkward to roll up notes at the end of a meeting because everything sticks to everything else. Give me a pad of 75 sheets of large white paper, and I’m happy. I can cut them into quarters for Open Space topics, or tape them on a wall together to make large murals, or cover cafe tables with them. Seventy-seven dollars for a pad is plain wrong.
So what is a GOOD way to use flipcharts and easels?
1. Put the paper in the middle. In small meetings, say in a board room, take the paper off the easel stand and put it flat on the table. If possible, allow everyone access to the paper so that multiple notes can be taken. Putting the harvest tool in the middle of the table allows everything we are doing to be directed towards the centre. This is the basis of the way we harvest in World Cafe and it is brilliant. It democratizes the harvesting tools in a powerful way. Your conversations WILL be different.
2. Make a mind map. Get used to taking notes in a non-linear way. Mind maps are much better ways to capture the essence of a conversation because the group can see linkages and watch the emerging whole of the conversation.
3. Use easels to make signs. Easels are useful for static signs pointing out times and places, instructions and so on. The moment they become the focus of attention, you will notice that they play on different levels. The note taker is above the group, and the notes are elevated. In improv we call this a status game. So neutralize the status. Use easels for signs.
4. See what you can do with tape, scissors and paper. Tape helps you make flipchart pads bigger by taping several sheets together. Scissors help you make flipchart pads smaller. In these three tools you have everything you need to scale your work.
5. Learn how to do graphic recording. The Grove teaches this skill. And what I love the best about the graphic recorders I work with is how they quietly listen and create harvests without being a dominating presence in a room. even though the murals they create are huge, their presence is small as they are working, allowing groups to focus on conversation and listening rather than “speaking to the record.” Also, learning to use basic graphic recording tools such as icons, diagrams and pictures helps make your own notes less linear, more meaningful and more useful in general for a group.
So, banish the easel, liberate the pads, be creative, be aware of power. Have fun.
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This week I am in Kuujjuaq, Quebec, a settlement which lies about 20 miles upriver from Ungava Bay. I am working with government agencies, Inuit claims organizations and Inuit polar bear hunters on a user-to-user meeting between hunters from Nunavut, Nunavik and Nunatsiavut. Nunavut is a Canadian territory, Nunavik and Nunatsiavut are sort of semi-autnomous Inuit regions of Quebce and labrador respectively. All three areas arose from the settlement of land claims with Inuit organizations.
It’s an interesting meeting. All of the hunters are Inuit and they all hunt polar bears in the Davis Strait area, but they have different ways of doing it, and different cultural practices and even their dialects are different. There are a few unilingual hunters who only speak Inuktitut and so we have simultaneous interpretation between Inuktitut and English. Most of the meeting is being conducted in Inuktitut. The reason for the meeting was for the hunters to meet each other and see if there is anything they would like to do together with respect to the polar bear populations in the Davis Strait area. I won’t comment on the content of the meeting as we aren’t finished yet and it’s not for public consumption anyway, but I will make a few observations on the design and the challenges I have had as a facilitator.
I worked with a number of colleagues in designing this meeting using a Theory U framework. We knew that the first day would be much downloading, with some presentations and declarations and political positions. Even though these guys spend a lot of time on the land they are all very active in conferences and planning meetings and several of them are canny politicians. Day two was designed to take us through the bottom of the U, into presencing the emerging future, that which is not yet known. That included getting us out of the meeting room and on to the land where we hoped new insights would be sparked and the hunters in particular would feel able to stretch themselves. And day three was envisioned as a day of relaizing some new plans and ideas for working together. It didn’t break down exactly by days, but that was the gist.
Yesterday we began with the room set up in a cafe style and it quickly became clear that that wasn’t going to work for the participants. I wrote about this a little yesterday in a post that distilled my lessons from the day, but the short for is that they weren’t ready to try something radically new. They wanted a familiar room set up, which meant a hollow square that seated 40 people and a chair for the meeting. My colleague and I were happy to accede to this request. The design of the meeting would otherwise have become a massive distraction for the participants.
Interestingly, even as we changed the room around, and changed our facilitation style, the basic architecture of the flow remained the same, and today the process shifted even more. We spent the morning on the land out of town, on an excursion to a hunting camp. We were perched high above the Koksoak River, away from the tree line on some very rich and abundant tundra. The day was bright and very warm and the land was teeming with berries: crowberries, blueberries, and cranberries mostly. We spread out in smaller groups, some walking, some sitting and talking, others on little solos. We didn’t give any context for the time on the land this morning, but I had said last night as we broke up that we would be out on the land tomorrow, thinking and being in a different way.
After an hour or so of milling around, and picking a few cups of berries, the hunters all headed into to the small hunting cabin. When I went in to get some tea, I found them sitting in a circle, in deep conversation in Inuktitut. They had begun the meeting again and we simply let them go for it. At lunch time, some stew was brought out and someone unveiled a large piece of bowhead whale muktuk which was sliced with an ulu and laid out on the floor on a cardboard box lid. We ate together and then the hunters decided that they wanted to go back to town, to the meeting room and continue meeting there in a caucus.
So we headed back into town and the users hid away in our meeting room for the rest of the day discussing proposals with each other. My colleague and I stayed outside the meeting room and waited for what needed to happen to happen. The participants facilitated their own meeting and the government reps went off and did some business together awaiting an outcome from the users. All afternoon the hunters met and worked on various agreements and resolutions together, sometimes in small groups and other times in a de facto plenary. They have adopted a more traditional Robert’s Rules way of working in order to plan together because that is what is known to them. They are doing their own work and even though I didn’t technically “facilitate” anything today, I held space. Sometimes to wisdom not to intervene is what is required to keep space open. We have kept tabs on what is going on and expect to play a role as facilitators tomorrow as the users present their recommendations to the government reps, but in this meeting, we’ll see how the flow goes. It is a dance between shallow form and deep form, between holding on to the right things and letting other things go, and all while working in a context I know next to nothing about in a language I can’t speak. What is serving to guide me is the deep architecture of the gathering, my constant private checking in with the flow of the U which I know will bring us to some emergent learning. So far, the meeting is going as we planned it – at a deep level. On the surface everything is changing all the time.
A very interesting meeting.