
I travel around many different kinds of organizations. Many of them preach the mantra that goes something like “it’s okay to fail here. Please take risks and try new things!” Unfortunately, when I look around I can’t see much infrastructure in place that allows the work context to be safe enough to fail. An organization needs to build learning and experimentation into its operations, especially if it is required to respond to changing conditions, improvements in services, or new ideas. And so the idea that “we want people to take risks” is promoted, often alongside an exhortation to do so …