A very useful list from Dave Snowden which can be used to describe good tactics for dealing with complex situations:
- The whole success of social computing is because it conforms to the three heuristics of complex systems: finely grained objects, distributed cognition & disintermediation
- In an uncertain world we need fast, real time feedbacks not linear processes and criticism includes short cycle experimental processes which remain linear.
- The real dangers are retrospective coherence and premature convergence
- Narrative is vital, but story-telling is at best ambiguous
- Need to shift from thinking about drivers to modulators
- You can’t eliminate cognitive bias, you work with it
- Extrinsic rewards destroy intrinsic motivation
- Messy coherence is the essence of managing complexity